Support
Get back to work quickly when questions arise
Whether you choose standard or premium support, you can always count on fast, effective help. We make sure you don’t get stuck with questions, but can get on with it right away.
Included as standard with each package
Chat support
On average back up and running within 10 minutes thanks to chat support , with a satisfaction score of 9.8.
Articles & instructional videos
Always access an extensive knowledge base with practical explanations, how-to’s and inspiring examples.
Webinars & Q&A sessions
Learn from other clients’ best practices or get answers to in-depth questions in our Q&A sessions.
Premium support
For organisations that would like just a little more support. With Premium support, you get a single point of contact and more personal guidance.
Proprietary Performance Specialist
One permanent contact person who supports you with questions and thinks proactively with you.
Ongoing telephone support
Do you prefer to ask your question by phone rather than chat? No problem, we’ll help you right away.
Annual account reviews
Annually, we evaluate whether goals have been met and provide advice for your Performance strategy.
From €99 per month. Standard included with contracts from 100 employees and up and with the service package.
Support that grows with you
Whether you are just starting out or have been using Learned for a long time, our support adapts to your situation. So you get exactly the help you need – without the hassle.
Schedule a Demo or contact your Customer Success Manager to choose the support option that’s right for your organization.
Discover our other packages
Performance Management as a service
Even after going live, you remain completely unburdened. With our Performance Management as a Service package, you get a permanent Performance specialist for a fixed number of hours per month.
From €299 p/m
Implementation
At Learned, you get not just software, but a personalised approach that ensures a successful rollout within months.
One-time implementation cost €2,499
Additional training sessions
Prefer to get started yourself? Then take advantage of our digital support, available to all customers.
€250 p/m per manager